Aftercare and support
Clinics in Midlands
Clinics in London & South East
Aftercare and support
Clinics in Midlands
Clinics in London & South East
You must be at least 18 years of age to use our website (www.thehospitalgroup.org). By using our website, you warrant and represent that you are at least 18 years of age.
TheseLaw: These terms and conditions shall be interpreted in accordance with English/UK Law and/or any European Law that is applicable to UK legislation and all disputes shall be decided by the English courts.
Conditions – means these terms and conditions and the Special Conditions.
Product – means a product displayed for sale on the website.
Product Description – means that part of the website where certain terms and conditions in respect of the individual product are provided.
Special Conditions – means the terms and conditions in the Product Description.
Users – means the users of the website collectively.
Personal Information – means the details provided by you upon registration.
We/us – means our company The Hospital Group.
Website – means the website located at www.thehospitalgroup.org or any subsequent URL which may replace it.
Cookies – means small text files which our website places on your computer's hard drive to store information about your session use and to identify your computer. See here.
United Kingdom – means England, Wales, Scotland, Northern Ireland and the Channel Islands.
You – means a user of this Website.
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
You warrant that:
· The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
· You will notify us immediately of any changes to the Personal Information by contacting our Customer Service Representatives by e-mail at [email protected] or calling us on 0330 056 3322 between our opening hours of Monday-Friday 8.30-19.30 and Saturday-Sunday 10.00-16.00.
· You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
· You are at least 18 years of age.
Unless otherwise stated, you acknowledge and agree that all copyright, trademarks and all other intellectual property rights on the website, in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors. Subject to the licence below, all of these intellectual property rights are reserved.
You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
You must not:
(a) re-publish material from this website (including re-publication on another website);
(b) sell, rent or sub-license material from the website;
(c) show any material from the website in public;
(d) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
(e) edit or otherwise modify any material on the website; or
(f) re-distribute material from this website except for content specifically and expressly made available for redistribution.
(g) No competitor business or company are permitted to register as a patient with the purpose of obtaining information regarding our products and services.
You must not use our website in any way that causes or may cause damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including and without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent. The following activities are also prohibited without The Hospital Group’s prior written permission: the use of any robot, spider, other automatic device or manual process to monitor or copy the website or any content on any other server, website, public electronic retrieval system or service. The unauthorised access or use of the The Hospital Group services, including any attempt to probe, scan or test the vulnerability of a system or breach security or authentication measures without the express authorisation of The Hospital Group is prohibited. Users should not decompile, dissemble, decrypt, extract, reverse engineer or otherwise attempt to derive the source code of the “software” tools (including the tools, methods, processes and infrastructure) underlying the Services or any other software on the The Hospital Group website.
You must not use our website for any purposes related to marketing without our express written consent.
The Hospital Group does not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.
To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including and without limitation any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
To the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature.
We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
We will not be liable to you in respect of any loss or corruption of any data, database or software.
We will not be liable to you in respect of any special, indirect or consequential loss or damage.
Upon patient registration a current copy of the billing terms and conditions will be submitted to you. Any changes to our billing terms and conditions stating the date that these will come into effect will be forwarded to our patients.
We reserve the right at any time to modify or discontinue the Service temporarily or permanently, with or without notice to you. You agree that we shall not be liable to you or any third party for any modification, suspension or discontinuationor discontinuation of the Service. Without limiting other remedies, The Hospital Group may immediately refuse to provide Services to the patient if The Hospital Group believes that the patient has acted inconsistently with this agreement or any of our policies, the patient has failed to pay a bill to The Hospital Group or if The Hospital Group is unable to verify or authenticate any information that the customer provides to The Hospital Group. The Hospital Group may also in its sole discretion and at any time discontinuetime discontinue providing the Service or any part of the Service thereof with or without notice.
Operation of our services may be interfered with by numerous factors outside our control and we shall not be liable to you for any delay or failure in performance under this Agreement resulting directly or indirectly from causes beyond The Hospital Group’s control.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
We are registered with The Care Quality Commission. Our registration numbers can be found here.
The full name of our company is Combined Op-Co Care Limited trading as The Hospital Group.
We are registered in England & Wales under registration number 09319909
Our registered address is Pines Hospital, 192 Altrincham Road, Manchester M22 4RZ.
You can contact us by email: [email protected] or via our Head Office contact centre on 0330 053 9115.
By communicating with the The Hospital Group brand across Instagram, Twitter and Facebook, you agree to the following:
i) You hereby grant us the right to use any image(s) (content) and / or your handles which you have tagged or mentioned The Hospital Group, on our website and/or any The Hospital Group social media platforms including but not limited to Twitter, Instagram and Facebook.
ii) The Hospital Group reserves the right to use, modify, combine or reproduce with other material your content with no obligation and it is royalty-free.
iii) You warrant that you own your posted content and that it does not violate or infringe on the rights of any third party and that you have permission to use / appear in the content.
iv) You are 18 years of age or over.
These terms and conditions serve all activity in relation to The Hospital Group and competitions held by the brand (The Hospital Group), unless otherwise stated.
* Finance is subject to status.
0% finance option available over 12 months. Other finance options available for longer terms.
View real life stories from
The Hospital Group patients
We have the most established network of clinics in the with full UK coverage.
Our own private hospital in the UK is the largest specialist cosmetic surgery and weight loss surgery centre. Our surgeons are renowned in their fields of expertise. You are putting your care in safe hands when you choose The Hospital Group.Find a clinic near you
Cosmetic surgery results and benefits can vary and are different for each individual. As such, The Hospital Group cannot guarantee specific results.