Terms & Conditions

Click Here for our Terms & Conditions - these apply to cosmetic surgery and weight loss management procedures.  You will sign the terms and conditions at your consultation when you receive your Personal Quotation and Patient Information Booklet.  The Patient Information provides lots of useful advice about the procedure you are considering so that you can make a fully informed choice about your surgery. 

Online Shop Policies

Delivery

All online orders require one to two business days to process before shipping. Business Days are Monday through Friday, excluding holidays determined by common and other freight carriers. Expected delivery time is usually between 5 – 7 days. If an item is out of stock we will notify the consumer by telephone or email, we will either offer a replacement or a new date of delivery. If this is deemed unsatisfactory by the consumer they will be given a full refund.

Refund and Returns

The procedures, set out here, to cancel an order or return an item do not affect your right to reject faulty goods. Cash refunds can only be made to the payment card used to purchase the goods. As a consumer you have the right to a 7 day cooling off period where you can choose to refund the item if it is deemed unsuitable. If you wish to return the goods you have a duty to keep them in your possession and to take reasonable care of them until you return them. Please telephone us if you would like to return your order on 0121 445 7500, the return address is:

The Hospital Group Online Sales

Stoney Lane

Bromsgrove 

B60 1LY

Goods must be returned in their original condition, including immediate packaging. As soon as goods are returned to head office, a refund will be made onto the card of purchase within 3-4 working days. The cost for returning the goods will not be refunded, however the initial delivery charge incurred on the initial purchase will be. If an exchange is required we can re-send another item, for example send a different sized garment. The consumer will be required to return the original item, and then we will send a replacement with no additional postal charges.