Online Shop Policies

Delivery

All online orders require one to two business days to process before shipping. Business Days are Monday through Friday, excluding holidays determined by common and other freight carriers. Expected delivery time is usually between 5 – 7 days. If an item is out of stock we will notify the consumer by telephone or email, we will either offer a replacement or a new date of delivery. If this is deemed unsatisfactory by the consumer they will be given a full refund.

Refund and Returns

The procedures, set out here, to cancel an order or return an item do not affect your right to reject faulty goods. Cash refunds can only be made to the payment card used to purchase the goods. As a consumer you have the right to a 7 working day cooling off period where you can choose to refund the item if it is deemed unsuitable. If you wish to return the goods you have a duty to keep them in your possession and to take reasonable care of them until you return them. Please telephone us if you would like to return your order on 0121 445 7500, the return address is:

The Hospital Group Online Sales

Stoney Lane

Bromsgrove 

B60 1LY

Goods must be returned in their original condition, including immediate packaging. As soon as goods are returned to head office, a refund will be made onto the card of purchase within 3-4 working days. The cost for returning the goods will not be refunded, however the initial delivery charge incurred on the initial purchase will be. If an exchange is required we can re-send another item, for example send a different sized garment. The consumer will be required to return the original item, and then we will send a replacement with no additional postal charges.

Privacy Policy

We take your right to privacy seriously and want you to feel comfortable using our web site. This Privacy Policy deals with personally identifiable information (referred to as "Data" below) that may be collected by us on our site. This policy does not apply to other entities that we do not own or control or persons that are not our employees, agents or within our control. Please take time to read our Terms of Use.

1. Collection of Data: Please take note that your user name, e-mail address, or other submissions that you make on this site may contain your real name or other personally identifiable information. Like many web sites, we may also automatically receive general information that is contained in our server log files such as your IP address.

2. Use of Data: We will make efforts so that your Data will not be provided to third parties unless (i) provided for otherwise in this Privacy Policy; (ii) we obtain your consent, such as when you choose to opt-in or opt-out to the sharing of Data; (iii) a service provided on our site requires the interaction with or is provided by a third party, by way of example an Application Service Provider; (iv) pursuant to legal process or law enforcement; (v) we find that your use of this site violates our this Policy, Terms of Service, other usage guidelines or as deemed reasonably necessary by us to protect our legal rights and/or property; (vi) or (vi) this site is purchased by a third party whereby that third party will be able to use the Data in the same manner as we can as set forth in this Policy. In the event you choose to use links that appear on our site to visit other web sites, you are advised to read the Privacy Policies that appear on those sites. 

3. Editing or Deleting Your Account Information: You may request deletion of your contact details by contacting us. Any medical records and information will be retained by The Hospital Group. 

4. Changes to this Privacy Policy: We may make changes to this Policy from time to time. We will notify you of substantial changes to this Policy either by posting a prominent announcement on our site and/or by sending a message to the e-mail address you have provided to us that is contained within your user settings. 

5. No Guarantees: While this Privacy Policy states our standards for maintenance of Data and we will make efforts to meet them, we are not in a position to guarantee these standards. There may be factors beyond our control that may result in disclosure of data. As a consequence, we disclaim any warranties or representations relating to maintenance or nondisclosure of Data. 

6. Contact Information: If you have any questions about this Policy or our web site, please feel free to contact us.

Terms & Conditions

Click Here for our Terms & Conditions - these apply to all surgical procedures (i.e. cosmetic, weight loss, hair restoration and cosmetic dentistry).  You will receive this with your quotation and Patient Information Booklet at your consultation.  The Patient Information provides lots of useful advice about the procedure you are considering so that you can make a fully informed choice about your surgery. Please note the cosmetic surgery offer excludes new Natrelle breast implants.